OSF OnCall Urgent Care

When you have a minor illness or injury, OSF OnCall Urgent Care makes it easy to get care.

Need urgent care after 8 p.m. or virtually?

Walk-in OSF OnCall Urgent Care Services

OSF OnCall Urgent Care offers affordable, high-quality care built around your immediate needs, with walk-in or online reservation hours from 8 a.m.-8 p.m. daily, even on holidays. Most patients are seen in under 40 minutes, often leaving with the medications, supplies or prescriptions needed for recovery. Each clinic is staffed by an on-site care team, virtual clinical support and X-ray technologists.

Illnesses and Skin Issues

Injuries

Occupational Health Services

School and Sports Physicals

Vaccines

X-rays and Tests

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Try an In-Clinic Virtual Visit

When you visit, you may have the option of an in-clinic virtual visit with an OSF OnCall provider. This quick, convenient alternative offers the same high-quality care, just with your provider on screen.

The room includes advanced assessment technology that gives the provider the ability to look in your ears and throat and listen to your heart and lungs. Tests for things like flu and strep can be ordered during the visit and completed onsite.

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Reserve Your Spot at OSF OnCall Urgent Care

Reserve an In-Person Visit

Do I need to have a primary care physician?

No, you don’t need to have a primary care physician to be seen at one of our urgent care clinics. If you’d like, we can help connect you to a provider in your area for your future health and wellness needs.

How does an in-clinic virtual visit work?

Check in: A care guide will bring you to your room and show you the equipment.
Connect: Log in with OSF MyChart and meet with an OSF OnCall provider virtually.
Complete your exam: The provider will talk through your symptoms and guide you in using the equipment. Press the call button anytime you need help with the connection or equipment.
Finish up: A care guide can step in to run tests ordered by the provider, such as flu or strep. Prescriptions will be sent to your preferred pharmacy, and any school or work notes will be available in OSF MyChart.

This visit type is optional, so you can decline the opportunity to be seen by a virtual provider. If you do choose this visit type and have issues using the equipment, a care guide is available to assist.

Is OSF OnCall Urgent Care part of a larger health care system?

Is my insurance plan accepted for my urgent care visit?

We accept a variety of insurance plans, from employer-provided insurance to Medicare and Medicaid. See a complete list of accepted plans.

We also allow patients to self-pay, a great option for self-insured or high-deductible plan participants. We can accept payment via health savings accounts and flexible spending accounts.

If you choose self-pay at check-in and pay at the time of your visit, you’ll receive a discounted bundle price that covers most services.

If you choose not to pay at the time of service, your visit will be billed after care is provided. In that case, charges are not bundled and are billed at standard self-pay rates.

What are the wait times?

You can walk in to get in-person care every day from 8 a.m.-8 p.m. There’s little wait time, and most patients can expect to get in and get out in under 40 minutes. You can also make an online reservation, check wait times or begin a virtual visit from anywhere.

In compliance with the state law of Illinois, our provider takes a 30-minute break that will start between 11:00 a.m. and 12:30 p.m. The exact timing of the lunch is coordinated during the lowest patient volumes to minimize delays. Please note that during this time, you may experience longer-than-usual wait times or minor delays in being seen.

What if I have a medical emergency?

If this is a medical emergency, or call 9-1-1 or get to the emergency department at a hospital near you.