Cancer Frequently Asked Questions

Appointments

How will the information get back to my primary care provider?

Your primary care provider is part of your cancer care team. They will be kept in the loop and have access to all communication in your electronic medical record.

If I see a counselor, will my medical record show me as a "mental health patient?"

No. Your medical record appears the same, regardless of whether you see a counselor.

The only identifiers in your medical record will be if your counselor is listed on your care team or if a mental health condition is included in your "Problem List," which provides for your other medical diagnoses.

It's very normal to have fears and anxiety during and sometimes long after a cancer diagnosis. We recognize this and ask each patient to fill out a form known as a distress tool, identifying how we can best support you.

Support is provided in many ways, such as talking with your family, teaching relaxation techniques or just listening.

Don't be ashamed. We are here to support you and help decrease your stress level. And your medical records are always confidential.

Will I get the same care with OSF as I would elsewhere?

OSF HealthCare offers a full range of expertise dedicated to assisting in your care. These include:

What is a rapid access appointment?

A rapid access appointment is a fast-track service at OSF HealthCare Cancer Institute that helps you begin your cancer care journey quickly. Within one business day of reaching out, you'll meet with an access nurse for a telephone visit. They will gather your medical records and review your medical history, test results and imaging. This appointment helps you get the answers you need faster, ensuring your care team can start diagnosis and treatment without delay.

Billing and Insurance

How much will this cost?

Treating cancer is expensive, and the costs can vary greatly.

They're determined by many factors, including the type of cancer you have, the course of treatments you need, and more. There are charges for visits with your providers, lab tests, imaging tests, radiation and drugs.

Some cancers may require hospital stays, surgeries, rehab services or home care.

Transportation and lodging costs might also be factors. Insurance will cover some of the cost, but out-of-pocket expenses can be significant.

OSF Cancer Support Services provides a financial navigator to answer your questions and help you find the most affordable options available, and possibly defray some expenses.


Do I pay extra for the support services?

Most support services are free, such as navigation, dietitian and support groups.

If you have concerns about paying for services, please reach out to our financial navigator.

Loading component...

Loading component...

Loading component...