How Answering Services Improve Care
After hours call coverage can improve patient satisfaction, reduce missed calls and support better outcomes for medical practices.
Physician Answering Service
Our reliable, HIPAA compliant after hours call support ensures patients feel heard and your care team can stay focused
Trusted Answering Service for Medical Offices
OSF OnCall provides HIPAA-compliant answering services for medical offices, keeping your practice connected without adding internal strain. With live agents trained in health care communication, the service offers after-hours patient support – including evenings, overnights, weekends and holidays.
24/7/365
Experienced supervisors 24/7
4.5
Average patient satisfaction rating on 5-point scale
6%
Decreased call abandonment rate
Why Choose OSF OnCall
OSF OnCall is more than a call center. As the digital health division of OSF HealthCare, we bring clinical insight, innovation and proven Mission-driven excellence to every call we answer.
- Health care‑focused agents: Trained for medical environments – not general customer service.
- Backed by a trusted health system: OSF HealthCare brings over a century of service rooted compassion, respect and dignity.
- Scalable solutions: From single specialty clinics to large medical groups, our physician office answering service adapts to your needs.
- Consistent, compliant processes: Consistent processes and secure systems ensure reliable service and protect patient privacy.
Benefits of Physician Office Answering Service
OSF OnCall provides HIPAA-compliant answering services for medical offices, keeping your practice connected without adding internal strain. With live agents trained in health care communication, the service offers after-hours patient support – including evenings, overnights, weekends and holidays.
Documenting call and outcome directly in Epic
Using office-specific questions when speaking with patients
Collaborating with physician’s office to address concerns
Pricing based on monthly call volume
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Request Your Physician Answering Service Today
Support your patients after hours without overextending your staff. OSF OnCall makes it easy to add a reliable, health care focused answering solution to your practice.