Access your health records anytime

The Patient Portal allows you to go online to request non-urgent appointments, view your lab results, view most recent radiology results, send secure messages to your care teams, request prescription refills and see a summary of medications, allergies, immunizations and medical issues. You will soon be able to complete pre-visit questionnaires on the patient portal as well. Other functionalities may be added at any time.

You can enroll in the OSF Saint Katharine Patient Portal by providing your email address at registration when you arrive for services at any of our locations. You will need access to the internet and a valid email address to receive an invite.

Please check your spam or junk mail folders in your email account. If you still can’t find it, please contact the Patient Portal Technical Support line (815) 285-5424and ask them to verify your email address and resend the invitation.

Parents/legal guardians of a minor child from 0-11 years of age can enroll for a portal account on behalf of the minor. If your child is ages 12-17 years of age your child will need to be present and a consent form will need signed by you and your child to allow you proxy access to your child’s account. Due to federal and state laws, your child’s consent from ages 12-17 is required for you to access their electronic medical record. You can always obtain their full medical record at our Health Information Management (HIM) Department located at 101 W. First Street, Dixon, IL. You can only enroll for access to another adult’s medical information if OSF Saint Katharine has a documented and active medical power of attorney on file.

Yes, a mobile version of the KSB Patient Portal is available. Visit your ;iOS and Android app store and search and download IQ Health.

You may call the KSB Patient Portal technical support line at (888) 338-9741, 24 hours a day and seven days a week. This line is for forgotten password or technical assistance.

No, the OSF Saint Katharine Patient Portal is for routine health-related inquiries only. If you are experiencing a medical emergency, please call 911 and do not use online messaging.

When you select a provider to contact in the KSB Patient Portal, the message will be sent securely through your electronic medical record to that provider’s specialty area/clinic.

You can expect to receive a response from your care team within two business days (Monday through Friday, during your provider's regular office hours).

Yes. Please call your KSB physician’s office (instead of using online messaging) for any of the following purposes:

• You need to see a physician within 48 hours

• You need a prescription filled within 48 hours

• You need to cancel or reschedule an appointment in the next 48 hours

• You need to cancel or reschedule a procedure/surgery within the next seven days

No. For security reasons, you should never send confidential information via email or text message to your provider or care teams. If you choose to communicate with your care team, you will need to use secure messages through the OSF Saint Katharine Patient Portal.

Most lab and radiology test results are viewable in the Patient Portal within 48 hours of the results being available to your provider. Please note that some sensitive results such as mammogram results and genetic markers may not be displayed in your portal. You may obtain a copy from your provider’s office or our Health Information Management Department which is located at 101 W. First Street in Dixon. Hours of operation are Mon-Fri 8:30 am – 5:00 p.m.

Yes. Your hospital and clinic notes, education, and provider documentation will be available for visits starting September 9th, 2019. You can request clinical notes prior to September 9th, 2019 by contacting our Health Information Management Department, located at the OSF Saint Katharine Lovett Center at 101 W. First St. Dixon, IL 61021. Hours of operation are Mon-Fri 8:30 am – 5:00 pm. You can also send a secure message to your providers office and request that they attach to a message and send it to you in your Patient Portal.

To remove a user you previously authorized access to for your portal account, call the OSF Saint Katharine Patient Portal’s Technical Support line at (815) 285-5424 and our Patient Portal support team will be happy to assist you.